本書作者基于5年的深耕研究，結合15年的人力資源管理相關方面的工作經驗，梳理出一本幫助企業零基礎地實施導師制的工具書，意在以結構化在崗培訓激活組織賦能系統，批量復制人才。本書先是梳理實施導師制需要了解的關鍵內容，再按照實施導師制的步驟，教讀者逐步實施導師制。書中不僅提供關鍵表單、工具，還提供避坑指南、成功案例等。本書特別適用于處于快速發展階段、需要大量培養新員工的企業的人才發展工作者，同時也是有后備/新晉管理人員、銷售人員、技術人員等人才培養需求的企業的人才發展工作者的重要實踐工具書。
吳穗敏（Crystal WU）擁有超過20年國企、外企、民企的業務部門和職能部門的任職經歷，對企業不同情形下的業務需求、培訓與業務的關聯頗有研究，尤其是在人才發展領域和學習技術領域，包括結構化在崗培訓及導師制、任職資格體系建設、勝任力建模及測評、人才盤點、培養體系搭建、關鍵人才發展項目等領域，積累了深厚的理論功底和豐富的實踐經驗。個人郵箱：crystal_wsm33@hotmail.com微信號：Crystal_WU_TD秦文靖 擁有超過10年世界500強企業人才發展管理任職經歷；具備臨床醫學、人力資源管理學、心理學專業背景；國內某醫學高校繼續教育學院特約講師、學院管理類咨詢顧問；深耕組織人才發展領域和新生代團隊管理，特別在校招生的結構化在崗培訓及導師制的線上、線下項目上積累了深厚的理論功底和豐富的實踐經驗。個人郵箱：qinwenjing123@139.com微信號：QinElsa123
第1章 企業導師制概述······································································1
1.1 導師與導師制·········································································1
1.2 企業常見的導師與導師制··························································3
企業導師類型·········································································3
導師與教練············································································5
企業導師制類型······································································6
1.3 企業導師制的價值·································································10
企業層面·············································································10
導師層面·············································································11
被輔導者層面·······································································11
1.4 企業導師制的成功要素····························································12
企業導師制應用的常見痛點·····················································12
企業導師制項目的成功要素·····················································14
1.5 嵌入S-OJT的導師制項目AD5SE模型介紹·································16
S-OJT的起源·······································································16
AD5SE模型介紹···································································17
本章關鍵點·················································································19
第2章 獲取共識是導師制成功的基礎··················································20
2.1 確認人才需求·······································································20
銷售能力復制·······································································20
連鎖/零售行業的人才培養·······················································21
專業技能類人才培養······························································22
2.2 獲取高管支持·······································································25
2.3 制定導師制項目的目標宣言·····················································27
建立價值證據鏈····································································27
制定項目目標宣言·································································30
本章關鍵點·················································································33
第3章 編寫導師管理制度，從制度層面保障導師制落地··························34
3.1 導師的選拔制度（選）···························································35
導師的類型、角色和職責························································35
導師的勝任標準····································································37
導師的招募··········································································39
導師的選拔··········································································40
3.2 導師的任用管理制度（用）·····················································40
檔案管理·············································································40
績效管理·············································································41
積分管理·············································································42
退出機制·············································································42
3.3 導師的發展和培養體系（育）··················································43
導師的發展通道····································································43
導師的認證··········································································44
導師學習地圖·······································································45
3.4 導師的激勵制度（激勵）························································46
評優與表彰··········································································47
現金報酬與獎勵····································································47
發放導師紀念品····································································48
與績效、能力提升、晉升等相關的激勵措施································48
本章關鍵點·················································································51
第4章 設計導師制項目，推動導師制執行············································52
4.1 項目的整體設計····································································52
項目范圍·············································································52
項目周期·············································································53
項目類型·············································································53
師徒匹配·············································································54
活動設計·············································································56
項目設計的整體呈現······························································57
4.2 項目的進度管理····································································58
確定進度目標·······································································58
編制進度計劃·······································································59
4.3 項目的人力資源、干系人及溝通管理·········································60
項目發起人：重點管理···························································61
業務部門：令其滿意······························································62
導師：監督··········································································62
被輔導者：隨時告知······························································63
項目執行者：隨時告知···························································63
4.4 項目的風險管理····································································64
來自項目發起人和業務部門的風險············································65
來自導師的風險····································································65
來自被輔導者的風險······························································65
來自項目執行者的風險···························································66
本章關鍵點·················································································67
第5章 啟動導師制項目，多方培育導師文化·········································68
5.1 儀式強化·············································································68
拜師儀式流程·······································································69
拜師帖、收徒帖····································································69
簽訂師徒協議·······································································71
5.2 領導率先·············································································72
認知層面·············································································72
行為層面·············································································73
表率層面·············································································74
5.3 標桿示范·············································································74
標桿示范的內容····································································75
標桿示范的宣導····································································75
5.4 培訓宣導·············································································76
培訓對象和時機的選取···························································76
培訓內容的開發與設計···························································77
培訓形式的匹配····································································77
本章關鍵點·················································································80
第6章 開發導師手冊，支持導師成功··················································81
6.1 新人導師帶教手冊的編寫························································83
工作任務分析·······································································83
手冊內容編寫·······································································86
6.2 新管理者輔導手冊的編寫························································92
建標：建立管理者的能力素質標準············································92
對標：找準測評工具，確定學員能力的優劣勢·····························96
達標：找準提升內容和方式，實現能力靶向培養··························97
本章關鍵點·················································································99
第7章 賦能師徒，拉動師徒關系建立·················································100
7.1 賦能導師············································································101
初級導師賦能······································································101
中級導師賦能······································································102
高級導師賦能······································································103
資深導師賦能······································································104
7.2 賦能徒弟············································································107
擺正心態············································································108
技能學習············································································110
增強信心············································································112
本章關鍵點················································································114
第8章 跟進及提供支持，保持師徒激情··············································115
8.1 項目跟進············································································115
跟進內容············································································116
跟進方式············································································117
跟進工具：電子系統·····························································119
進度反饋及公布機制·····························································121
8.2 提供支持············································································123
提供師徒所需的項目信息和材料··············································124
提供與項目相關的疑問解答····················································126
提供師徒所需的情感支持·······················································127
本章關鍵點················································································128
第9章 讓我們做得更好，評估并持續改善導師制項目····························129
9.1 評估項目成果和過程·····························································129
項目成果評估······································································130
項目過程評估······································································131
9.2 評選優秀師徒······································································133
評選優秀導師······································································134
評選優秀徒弟······································································135
評選默契師徒······································································136
表彰優秀師徒······································································136
9.3 制訂持續改善計劃································································137
項目變更管理······································································137
導師自我評估······································································138
本章關鍵點················································································141
第10章 企業導師制最佳實踐分享······················································142
10.1 金融企業關鍵核心崗位的導師制項目······································142
項目背景············································································142
項目目標············································································143
項目難點············································································143
項目解決方案······································································143
項目關鍵產出成果································································144
項目價值············································································144
10.2 消費品企業疫情下校招生的導師制項目···································144
項目背景············································································144
項目目標············································································145
項目難點············································································145
項目解決方案······································································145
項目關鍵產出成果································································146
項目價值············································································146
10.3 生產制造企業技能人才的導師制項目······································146
項目背景············································································146
項目目標············································································147
項目難點············································································147
項目解決方案······································································147
項目關鍵產出成果································································148
項目價值············································································148
10.4 中層管理者后備培養項目中的導師賦能···································149
10.5 一崗多能導師制項目···························································150
附錄 8個工具表單··········································································152
附錄1 導師自薦表····································································152
附錄2 導師推薦表····································································153
附錄3 導師選拔評估表······························································154
附錄4 “新員工導師帶教輔導技巧”課程大綱································155
附錄5 “管理者后備導師輔導技巧”課程大綱································157
附錄6 基于嵌入S-OJT的導師制項目AD5SE 模型的過程評估表·········158
附錄7 被輔導者對導師的評估表··················································160
附錄8 導師自我評估及提升表·····················································161
參考文獻·························································································163
后 記·························································································165
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