《飯店服務(wù)英語》以滿足職業(yè)崗位需求為目標，以培養(yǎng)學(xué)生的應(yīng)用技能為著力點，緊緊抓住酒店服務(wù)的特點，將酒店服務(wù)按部門分為若干個小的任務(wù)，以大量實際操作將課堂教學(xué)、實踐和職業(yè)崗位能力結(jié)合起來，力求使學(xué)生在“做中練，做中學(xué)”�！讹埖攴⻊�(wù)英語》既適合作為高等院校酒店管理、旅游管理相關(guān)專業(yè)的教材，也可供其他專業(yè)的學(xué)生作為英語學(xué)習(xí)的參考用書。
Part One General English for Hotel Service
Module I Courtesy Words
Section 1 Welcoming and Greeting
Section 2 Saying Thanks
Section 3 Saying Sorry
Section 4 Asking for Opinions
Section 5 Reminding and Farewell
Section 6 Wishing and Blessing
Section 7 Giving Directions
Module II Departments and Positions in a Hotel
Section 1 Departments in a Hotel
Section 2 Positions in a Hotel
Section 3 Abbreviations in a Hotel
Module III Everyday Expressions
Section 1 Numbers ：
Section 2 Seasons and Weather
Section 3 Months and Week
Section 4 Time
Part Two Professional English for Hotel Service
Module I Front Office
Task 1 Room Reservation
Task 2 Check-in Service
Task 3 Concierge Service
Task 4 Information Service
Task 5 Operator Service
Task 6 Cashier and Check-out Service
Task 7 Dealing with Complaints
Module II The Housekeeping Department
Task 1 Guiding Guests to Their Rooms
Task 2 Room Cleaning/Chamber Service
Task 3 Laundry Service
Task 4 Problems and Maintenance Service
Task 5 Miscellaneous Services （1）
Task 6 Miscellaneous Services （2）
Task 7 Dealing with Emergency
Module III Food and Beverage Service
Task 1 Food and Beverage Reservation
Task 2 Reception Service
Task 3 Taking Orders Service
Task 4 Food Service
Task 5 Beverage Service
Task 6 Payment
Module IV Health and Recreation Club
Task 1 Physical Fitness Service
Task 2 Health Service
Task 3 Beauty Service
Task 4 Recreation Service
Module V Hotel Business Center
Task 1 Meetings Service
Task 2 Ticketing Service
Task 3 Fax， Typing and Photocopying Services
Task 4 Mail Service
新書資訊