本書突出了“規(guī)律”的挖掘和“內(nèi)在要素”的歸納，對質(zhì)量管理定性與定量分析能力的提升和加強具有重要意義，對開拓邏輯學(xué)和質(zhì)量工程的應(yīng)用領(lǐng)域也具有重要價值。
馬慧，首都經(jīng)濟貿(mào)易大學(xué)信息學(xué)院教授。1993年被評為北京市優(yōu)秀教師，2014年北京市優(yōu)秀黨員。出版專著《質(zhì)量評價與軟件質(zhì)量工程知識體系的研究》獲北京市哲學(xué)社會科學(xué)第十二屆優(yōu)秀成果一等獎。《低碳經(jīng)濟治理體系及以云質(zhì)量管理認證提升資源效率的研究》獲北京市哲學(xué)社會科學(xué)第十四屆優(yōu)秀成果一等獎。
長期從事質(zhì)量工程與質(zhì)量標準的教學(xué)和研究工作。研究重點是：質(zhì)量管理過程的方法論、質(zhì)量工程、國際質(zhì)量標準與能力成熟度評價模型應(yīng)用。近年來，圍繞低碳與質(zhì)量管理，主持并完成了北京市哲學(xué)社會科學(xué)項目 “以云技術(shù)及評價推動北京信息資源配置效率提升的研究”以及主持北京市自然科學(xué)基金項目”基于碳管理能力認證的北京市信息資源碳排放目標實現(xiàn)路徑的研究”。其中, 北社科的項目被評為優(yōu)秀成果項目。申報獲批兩項發(fā)明類專利。教材《軟件質(zhì)量管理與認證方法》為北京市精品教材。
王傳生，首都經(jīng)濟貿(mào)易大學(xué)教授，副校長, 博士生導(dǎo)師。教育部管理科學(xué)與工程類專業(yè)教學(xué)指導(dǎo)委員會委員；管理科學(xué)與工程學(xué)會常務(wù)理事，教育部本科教學(xué)評估專家。主要從事建設(shè)項目管理、建筑工程造價以及企業(yè)信息化等領(lǐng)域的教學(xué)與研究工作。先后主持和參與國家自然、教育部社會科學(xué)基金等項目多項；主持“大同礦區(qū)低碳經(jīng)濟發(fā)展理論與應(yīng)用研究”，“大型煤炭企業(yè)經(jīng)營理論與實踐”等項目。發(fā)表論文幾十余篇；出版專著2部；獲煤炭工業(yè)科技進步三等獎1項、山東省教育廳科技進步一等獎等以及北京市教育教學(xué)成果一等獎2項、二等獎2項等。
第1章概論1
1.1質(zhì)量管理標準的邏輯內(nèi)涵思考1
1.2著名質(zhì)量管理大師的主要貢獻以及邏輯關(guān)聯(lián)2
1.2.1質(zhì)量管理的發(fā)展2
1.2.2著名質(zhì)量管理大師的主要貢獻6
第2章邏輯學(xué)質(zhì)量管理應(yīng)用基礎(chǔ)16
2.1邏輯學(xué)理論與應(yīng)用基礎(chǔ)16
2.1.1邏輯學(xué)基本方法16
2.1.2邏輯學(xué)的數(shù)學(xué)建模方法19
2.2思維導(dǎo)圖與邏輯描述22
2.2.1思維導(dǎo)圖概述22
2.2.2Visio制作思維導(dǎo)圖23
2.2.3MindManager繪制思維導(dǎo)圖23
2.3質(zhì)量管理的經(jīng)典方法與標準25
2.3.1質(zhì)量管理經(jīng)典方法與技術(shù)25
2.3.2質(zhì)量管理的經(jīng)典標準——ISO質(zhì)量管理體系研究29
第3章空氣質(zhì)量標準認證應(yīng)用分析與邏輯內(nèi)涵研究34
3.1空氣質(zhì)量標準認證體系概述34
3.1.1空氣質(zhì)量管理相關(guān)標準概覽及其認證體系34
3.1.2ISO系列標準35
3.1.3PAS系列標準37
3.1.4其他空氣質(zhì)量標準39
3.2空氣質(zhì)量標準認證體系應(yīng)用分析40
3.2.1ISO 14067和PAS 2050技術(shù)規(guī)范應(yīng)用比較分析40
3.2.2ISO 14064標準在組織中的應(yīng)用步驟41
3.3空氣質(zhì)量標準認證體系邏輯思維導(dǎo)圖45
3.3.1ISO 40000系列標準思維導(dǎo)圖45■質(zhì)量管理認證體系邏輯內(nèi)涵與應(yīng)用研究目錄■3.3.2PAS系列標準思維導(dǎo)圖48
3.3.3國內(nèi)相關(guān)系列標準思維導(dǎo)圖51
第4章軟件質(zhì)量標準認證邏輯內(nèi)涵研究53
4.1管理信息系統(tǒng)及其邏輯模型53
4.1.1信息流53
4.1.2系統(tǒng)方法54
4.1.3信息系統(tǒng)56
4.1.4管理信息系統(tǒng)概述57
4.1.5信息系統(tǒng)的邏輯描述60
4.1.6新信息系統(tǒng)邏輯模型66
4.2軟件能力成熟度模型CMM74
4.2.1CMM的基本結(jié)構(gòu)75
4.2.2二級關(guān)鍵過程域舉例——軟件項目計劃79
4.2.3三級關(guān)鍵過程域舉例——組織過程定義85
4.2.4不成熟與成熟軟件組織的特征89
4.2.5以CMM提升能力成熟度——以Infosys公司實施軟件過程為例96
4.3軟件項目開發(fā)和產(chǎn)品質(zhì)量標準認證邏輯內(nèi)涵研究127
第5章養(yǎng)老管理質(zhì)量標準認證體系應(yīng)用研究134
5.1養(yǎng)老管理標準簡介134
5.1.1國際養(yǎng)老管理質(zhì)量標準體系簡介134
5.1.2中國養(yǎng)老管理質(zhì)量標準體系簡介140
5.2國內(nèi)養(yǎng)老管理質(zhì)量標準的應(yīng)用案例145
5.2.1上海市社會養(yǎng)老服務(wù)體系建設(shè)146
5.2.2山西養(yǎng)老服務(wù)標準化建設(shè)146
5.2.3重慶養(yǎng)老服務(wù)體系建設(shè)成效147
5.2.4深圳養(yǎng)老服務(wù)機構(gòu)標準化建設(shè)試點148
5.2.5山東省養(yǎng)老服務(wù)標準化建設(shè)149
5.3養(yǎng)老管理質(zhì)量標準的思維導(dǎo)圖及應(yīng)用邏輯151
5.3.1養(yǎng)老管理質(zhì)量標準的思維導(dǎo)圖151
5.3.2養(yǎng)老管理質(zhì)量標準的應(yīng)用邏輯157
第6章京津冀養(yǎng)老管理質(zhì)量跟蹤與評價研究161
6.1京津冀養(yǎng)老管理現(xiàn)狀161
6.1.1養(yǎng)老管理161
6.1.2京津冀養(yǎng)老管理現(xiàn)狀164
6.2數(shù)據(jù)驅(qū)動的京津冀養(yǎng)老質(zhì)量跟蹤研究167
6.2.1京津冀地區(qū)養(yǎng)老服務(wù)過程及要求167
6.2.2基于數(shù)據(jù)的養(yǎng)老機構(gòu)服務(wù)質(zhì)量跟蹤174
6.2.3養(yǎng)老機構(gòu)服務(wù)質(zhì)量跟蹤流程182
6.3京津冀養(yǎng)老質(zhì)量評價研究186
6.3.1養(yǎng)老機構(gòu)服務(wù)質(zhì)量評價研究186
6.3.2社區(qū)居家養(yǎng)老服務(wù)質(zhì)量評價研究187
第7章質(zhì)量標準評價認證的邏輯內(nèi)涵與思維導(dǎo)圖應(yīng)用研究200
7.1質(zhì)量管理理論及其相關(guān)內(nèi)涵邏輯200
7.1.1中心極限定理與質(zhì)量管理控制的相關(guān)邏輯200
7.1.2軟件危機及其風險規(guī)避措施的PDCD邏輯212
7.1.3CMM的持續(xù)改進分層邏輯215
7.2基于排除歸納邏輯分析的調(diào)整不足與調(diào)整過度的分析217
7.2.1排除歸納法對問題原因的邏輯分析217
7.2.2調(diào)整不足和調(diào)整過度邏輯判斷流程219
7.3基于排除歸納法的六西格瑪DMAIC的分析220
7.3.1DMAIC常規(guī)的分析工具的局限和特點220
7.3.2DMAIC的流程圖與思維導(dǎo)圖225
7.3.3排除歸納法應(yīng)用于DMAIC能力提升的案例225
7.4基于邏輯分析的質(zhì)量標準一體化的戰(zhàn)略與診斷231
7.5嵌入邏輯分析與思維導(dǎo)圖的國際質(zhì)量管理標準研究237
附錄A京津冀養(yǎng)老服務(wù)現(xiàn)狀及模式調(diào)研報告239
A.1調(diào)研背景239
A.1.1調(diào)研問題的提出239
A.1.2調(diào)研方法和思路241
A.2國內(nèi)外養(yǎng)老服務(wù)的現(xiàn)狀242
A.2.1國內(nèi)養(yǎng)老服務(wù)現(xiàn)狀242
A.2.2國外養(yǎng)老模式現(xiàn)狀243
A.3京津冀養(yǎng)老服務(wù)基礎(chǔ)數(shù)據(jù)247
A.3.1京津冀基本人口數(shù)據(jù)分析247
A.3.2京津冀養(yǎng)老服務(wù)需求概況249
A.4京津冀養(yǎng)老服務(wù)現(xiàn)狀249
A.4.1養(yǎng)老服務(wù)現(xiàn)狀249
A.4.2養(yǎng)老保險現(xiàn)狀251
A.4.3醫(yī)療保險現(xiàn)狀252
A.4.4京津冀養(yǎng)老服務(wù)案例254
A.5質(zhì)量評價261
A.5.1政策法規(guī)261
A.5.2服務(wù)質(zhì)量規(guī)范262
A.5.3服務(wù)質(zhì)量評定263
A.6推動京津冀養(yǎng)老產(chǎn)業(yè)協(xié)同發(fā)展268
附錄B軟件項目管理的部分關(guān)鍵要素270
B.1項目管理方面的部分關(guān)鍵過程域270
B.2過程管理方面的部分關(guān)鍵要素說明284
B.3工程管理方面的部分關(guān)鍵要素說明294
B.4支撐管理方面的部分關(guān)鍵要素說明315
參考文獻328■ Contents
Chapter 1Introduction1
1.1The logic meaning of quality management standards1
1.2The main contributions of some famous management masters and
their logic relationship2
1.2.1The development of quality management2
1.2.2The main contributions of the famous quality management masters6
Chapter 2Application Basis of Logic in Quality Management16
2.1Logic theory and its application foundation16
2.1.1The basic methods of logic16
2.1.2The mathematical modeling methods of logic19
2.2Mind map and its logic summary22
2.2.1The overview of mind map22
2.2.2Making mind map with Visio23
2.2.3Making mind map with Mindmanager23
2.3The classic methods and standards of quality management25
2.3.1The classical methods and technology of quality management25
2.3.2The classic standards of quality managementISO quality management system
study29
Chapter 3Application Analysis and Logical Connotation of Air Quality Standard
Authentication343.1Overview of air quality standard certification system34
3.1.1Overview and certification system of air quality management standard34
3.1.2The ISO 9000 Series Standards35
3.1.3The PAS Series Standards37
3.1.4Other air quality standards39
3.2The application analysis of air quality standard certification system40
3.2.1Comparative analysis of ISO 14067 and PAS2050 40■質(zhì)量管理認證體系邏輯內(nèi)涵與應(yīng)用研究Contents■3.2.2The application procedureofISO14064 standard in the organization 41
3.3The mind map of air quality standard certification system45
3.3.1The mind map of ISO40000 series standard45
3.3.2The mind map of PAS series standard48
3.3.3The mind map of domestic relevant series standard51
Chapter 4Connotation Research in Software Quality Standard and Certification53
4.1Management information system and its logic model53
4.1.1Information flow53
4.1.2Systematic method54
4.1.3Information system56
4.1.4Overview of management information system57
4.1.5Logical description of information system(Data flow chart+Datadictionary)60
4.1.6New information system logic model66
4.2Capability Maturity Model CMM74
4.2.1The basic structure of CMM75
4.2.2Examples of second level key process area“Software Project Plan”79
4.2.3Examples of third level key process area “Organizational process definition”85
4.2.4The characteristics of immature and mature software organizations89
4.2.5Enhancing the capacity maturity with CMMThe implementation of
software development process of Infosys96
4.3The study of the logical meaning of software project development and
product quality standard 127
Chapter 5Application Research in Quality Standard and pension System of Endowment
Management1345.1The introduction of elderly care management standard 134
5.1.1The introduction ofinternational eldly care management quality standard system134
5.1.2The introduction of domestic eldlycare quality management standard system140
5.2Examples of domestic eldly care quality management standard145
5.2.1The development of social eldly care service system of Shanghai city146
5.2.2The development of eldly care service standardization of Shanxi province146
5.2.3The achievements of eldly care service system of Chongqing city147
5.2.4The pilot project of eldly care service institutionsstandardization of Shenzhen city148
5.2.5The development of eldly care service system standardization of Shandong
province149
5.3The mind map and application logic of the eldly care quality management
quality standard151
5.3.1The mind map of eldly care quality management standard151
5.3.2The application logic of the eldly care quality management standard157
Chapter 6Quality Tracking and Evaluation on BeijingTianjinHebei Pension
Management1616.1The current situationof eldly care management in BeijingTianjinHebei
region161
6.1.1The eldly care service management 161
6.1.2The current situation of eldly care management in BeijingTianjinHebei region164
6.2The datadriven eldly care quality study in BeijingTianjinHebei region167
6.2.1The process and requirements ofeldly care in BeijingTianjinHebei region 167
6.2.2The service quality tracing of eldly care institutions based on data174
6.2.3The process of tracing eldly care institution service quality182
6.3The study of eldly care quality evaluation in BeijingTianjinHebei region186
6.3.1The evaluation study of eldly care institution service quality 186
6.3.2The evaluation study of community and home based eldly care service quality 187
Chapter 7Logical Connotation and Mind Mapping Research in Quality Standard,
Evaluation and Certification2007.1The quality management theory and its relevant logical meaning200
7.1.1Central limit theorem and its logic related to quality management control200
7.1.2Software crisis and its risk aversion measure “PDCD” circle 212
7.1.3The continuous improvinghierarchical logic of CMM 215
7.2The analysis of inadequate and excessive adjustment based on
eliminative induction logic217
7.2.1The logical analysis of problem with eliminative induction method217
7.2.2The application study on quality problems with eliminative
inductionlogic analysismethod219
7.3Analysis of reasons for Six Sigma DMAIC Problems Based on Logic
Exclusive Induction220
7.3.1The limitations and characteristics of DMAIC routine analysis tools 220
7.3.2The flow chart and mind map of DMAIC 225
7.3.3Examples of improving capacity byapplying eliminative induction logic method i
n the implementation of DMAIC225
7.4integration Strategy implementation and Diagnosis Based on Quality
Standards Logical Analysis231
7.5Research on the International Quality Management Standard with Logic
Analysis and Mind Mapping237
Appendix Aresearch report239
Appendix BThe characteristics of key elements of software projects at different
target levels270
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