本書分為四部分。第一部分為導游服務流程，將從機場接機到送別客人的工作步驟分解為迎接客人、沿途服務、登記入住、討論行程、就餐服務、景點講解、結賬服務、送客服務8個單元。第二部分為處理投訴和突發事件，分為處理投訴、處理客人特殊飲食、調整行程、錯接、漏接及誤接、行李丟失、客人走失、護照丟失8個單元。第三、第四部分為導游基礎知識。第三部分包括中國基本情況、各宗教的文化和民俗風情、中國的傳統節日、中國烹飪文化、中國傳統藝術、中國茶葉與絲綢、中醫與針灸的基本情況、中國建筑與園林8個單元。第四部分為具體的景點介紹。附錄部分為第一和第二部分1～16單元的習題答案和參考譯文，可供讀者自學時參考使用，使學習更加輕松方便。本書既適合于已經掌握一定旅游基礎知識的旅游及外語相關專業的在校學生，也可供對英語導游工作感興趣、希望加入英語導游隊伍的社會人員作為自學和培訓教材。
Part ⅠService Procedure Part
Unit OneMeeting the guest
Section 1Introduction
Section 2Dialogue
Section 3Practice Exercises
Unit TwoOn the way to the hotel
Section 1Introduction
Section 2Dialogue
Section 3Practice Exercises
Unit ThreeCheck in at the hotel
Section 1Introduction
Section 2Dialogue
Section 3Practice Exercises
Unit FourTalking about the itinerary
Section 1Introduction
Part ⅠService Procedure Part
Unit OneMeeting the guest
Section 1Introduction
Section 2Dialogue
Section 3Practice Exercises
Unit TwoOn the way to the hotel
Section 1Introduction
Section 2Dialogue
Section 3Practice Exercises
Unit ThreeCheck in at the hotel
Section 1Introduction
Section 2Dialogue
Section 3Practice Exercises
Unit FourTalking about the itinerary
Section 1Introduction
Section 2Dialogue
Section 3Practice exercises
Unit FiveGoing out for meals
Section 1Introduction
Section 2Dialogue
Section 3Practice exercises
Unit SixOn the way to the scenery
Section 1Introduction
Section 2Dialogue
Section 3Practice exercises
Unit SevenCheck out at the hotel
Section 1Introduction
Section 2Dialogue
Section 3Practice exercises
Unit EightSeeing off
Section 1Introduction
Section 2Dialogues
Section 3Practice exercises
Part ⅡHandling Complaints and Emergency Part
Unit OneHandling complaints
Case
Practice exercises
Unit TwoHandling special dietary requirements
Case
Case
Practice exercises
Unit ThreeHandling the adjustment of the itinerary1 (Ⅰ)
Case
Case
Practice exercises
Unit FourHandling the adjustment of the itinerary(Ⅱ)
Case
Practice exercises
Unit FiveIncident of meeting the guests
Case
Case
Case
Practice exercises
Unit SixMissing luggage
Case
Case
Practice exercises
Unit SevenMissing tourists
Case
Case
Practice exercises
Unit EightMissing travel certificate
Case
Case
Practice exercises
Part ⅢChinese Society and Culture Part
Unit OneBasic information of China
Basic information of China
Unit TwoMain religion in China
Lesson oneBuddhism ,Confucianism and Daoism
Lesson twoIslam and Christianity
Unit ThreeTraditional Chinese festivals
Lesson oneThe Spring Festival
Lesson twoThe Mid? autumn festival and the dragon boatfestival
Unit FourChinese cuisine
Lesson OneThe Art of Chinese cooking
Lesson TwoChinese snacks
Unit FiveChinese Arts
Lesson OneArts and crafts
Lesson TwoChinese calligraphy
Lesson ThreePeking opera
Lesson FourWushu and Qigong
Unit SixTea and silk
Lesson OneTea culture
Lesson TwoChinese silk
Unit SevenTraditional Chinese medicine and acupuncture
Lesson oneTraditional Chinese medicine
Lesson TwoAcupuncture
Unit EightAncient Chinese architecture and garden
Lesson oneArchitecture in ancient China
Lesson TwoChinese garden
Part ⅣPractical Writing and Training Part
Unit OneTour of Chinese imperial palace
Lesson OneHow to describe Chinese imperial palace
Lesson TwoA virtual tour to the mysterious palace complex
Unit TwoTour of temples
Lesson OneHow to describe Chinese buddhist temple
Lesson TwoA virtual tour to the Chinese buddhist temple
Unit ThreeTour of Chinese imperial mausoleum
Lesson OneHow to describe Chinese imperial mausoleum
Lesson TwoA virtual tour to Chinese imperial mausoleum
Unit FourTour of Chinese gardens
Lesson OneHow to describe Chinese garden
Lesson TwoA virtual tour to Chinese garden
Unit FiveTour of Chinese ancient fortification
Lesson OneHow to describe Chinese ancient fortification
Lesson TwoA virtual tour to Chinese ancient fortification
Unit SixTour of mountains
Lesson OneHow to describe mountains
Lesson TwoA virtual tour to mountains
Unit SevenCity tour
Lesson OneHow to introduce a Chinese city
Lesson TwoA virtual tour to Chinese city
Unit EightTour of lakes and rivers
Lesson OneHow to describe Chinese water?related scenic spots
Lesson TwoA virtual tour to Chinese lakes and rivers
附錄
參考文獻
新書資訊