本教材的內容包括：初入職場；建立客戶關系；入庫、儲存與發貨；發貨、追蹤與送達；處理單證與函電；客戶溝通；增值服務；國際供應鏈管理；開發跨境電商物流業務，共九個章節內容，每一個章節有學習目標、單詞與詞匯、聽力練習、情景對話、閱讀、職業技能訓練和課外閱讀材料，書后附有物流英語專業術語，供學生自我學習。
1.結合企業工作過程，強化學生在實際工作中的聽說讀寫能力，結合一帶一路國家戰略和自貿區經濟人才崗位需求進行編寫，具有時代性。
2.結合二維碼技術，配備各種教學資源，方便教師教學和學生學習。
3.難度適中，可讀性強。針對高職高專教育的特點，適當降低了學習難度，并且通過案例、圖片等生動的形式呈現相關內容，增強教材可讀性。
劉如意，廣東交通職業技術學院，講授課程物流英語等，物流供應鏈管理，連鎖門店經營管理 適合具有高中起點的全日制職業技術學院物流專業群學生、中專畢業起點的物流專業群函授學生，并可以作為物流企業在崗培訓教材。
Chapter One Entering Workplace------------------------------------------------------------------1
Warm up-------------------------------------------------------------------------------------------------4
Situational Dialogues----------------------------------------------------------------------------------6
Reading---------------------------------------------------------------------------------------------------11
Practical Writing---------------------------------------------------------------------------------------15
Occupational Training--------------------------------------------------------------------------------17
Expounding Knowledge----------------------------------------------------------------------------- 21
Chapter Two Establish Business Relations------------------------------------------------------25
Warm up-------------------------------------------------------------------------------------------------28
Situational Dialogues---------------------------------------------------------------------------------30
Reading---------------------------------------------------------------------------------------------------35
Practical Writing---------------------------------------------------------------------------------------41
Occupational Training--------------------------------------------------------------------------------43
Expounding Knowledge----------------------------------------------------------------------------- 44
Chapter Three Entrance, Storage and Outbound --------------------------------------------49
Warm up-------------------------------------------------------------------------------------------------52
Situational Dialogues---------------------------------------------------------------------------------54
Reading--------------------------------------------------------------------------------------------------58
Practical Writing---------------------------------------------------------------------------------------62
Occupational Training--------------------------------------------------------------------------------63
Expounding Knowledge----------------------------------------------------------------------------- 65
Chapter Four Shipment, Track and Delivery --------------------------------------------------69
Warm up------------------------------------------------------------------------------------------------71
Situational Dialogues---------------------------------------------------------------------------------74
Reading--------------------------------------------------------------------------------------------------79
Practical Writing---------------------------------------------------------------------------------------83
Occupational Training--------------------------------------------------------------------------------85
Expounding Knowledge----------------------------------------------------------------------------- 90
Chapter Five Logistics Documents --------------------------------------------------------------94
Warm up------------------------------------------------------------------------------------------------96
Situational Dialogues---------------------------------------------------------------------------------98
Reading-------------------------------------------------------------------------------------------------103
Practical Writing--------------------------------------------------------------------------------------107
Occupational Training-------------------------------------------------------------------------------109
Expounding Knowledge---------------------------------------------------------------------------- 112
Chapter Six Customer Communication -------------------------------------------------------117
Warm up-----------------------------------------------------------------------------------------------120
Situational Dialogues--------------------------------------------------------------------------------124
Reading-------------------------------------------------------------------------------------------------129
Practical Writing--------------------------------------------------------------------------------------133
Occupational Training-------------------------------------------------------------------------------135
Expounding Knowledge---------------------------------------------------------------------------- 136
Chapter Seven Value-added Service -----------------------------------------------------------140
Warm up-----------------------------------------------------------------------------------------------142
Situational Dialogues--------------------------------------------------------------------------------144
Reading-------------------------------------------------------------------------------------------------149
Practical Writing--------------------------------------------------------------------------------------155
Occupational Training-------------------------------------------------------------------------------156
Expounding Knowledge---------------------------------------------------------------------------- 159
Chapter Eight International SCM & Global Sourcing --------------------------------------162
Warm up-----------------------------------------------------------------------------------------------164
Situational Dialogues--------------------------------------------------------------------------------165
Reading-------------------------------------------------------------------------------------------------170
Practical Writing--------------------------------------------------------------------------------------175
Occupational Training-------------------------------------------------------------------------------177
Expounding Knowledge---------------------------------------------------------------------------- 180
Chapter Nine Cross-border Ecommerce and Logistics ------------------------------------185
Warm up-----------------------------------------------------------------------------------------------188
Situational Dialogues--------------------------------------------------------------------------------190
Reading-------------------------------------------------------------------------------------------------194
Practical Writing--------------------------------------------------------------------------------------202
Occupational Training-------------------------------------------------------------------------------203
Expounding Knowledge---------------------------------------------------------------------------- 204
Logistics Professional Terminology-------------------------------------------------------------205
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