本書素材以商務材料為主, 內容涵蓋商務工作所涉及的日常交際、涉外活動和涉外業(yè)務等常見場景, 以功能用途劃分。全書共設有16個單元, 內容主要涉及辦公、商務旅行、商務接待、商務會談、商務會議、展覽展會、求職面試、公司與產(chǎn)品、商標與專利、商品的詢價、報盤、討價還價、支付、包裝與運輸、保險、市場營銷、銷售談判、簽訂合約、投訴索賠等方面。
1.每天學一點，地道商務英語脫口說！
2.一線教師精心編寫，商務專家審訂，世界500強外企職業(yè)經(jīng)理人力薦！
3.再現(xiàn)16個經(jīng)典商務情景，必備單詞、句型、對話全面解析，一本就夠！
4.全面提升跨文化交際能力，做求職與職場上的搶手人才！
第3版前言
《商務英語口語》的第2 版自2016 年1 月出版后，我們收到了更多的讀者好評，在此感謝廣大用戶對本書的支持與厚愛。
我們根據(jù)時事的變化，對本書材料進行了進一步更新，使得信息量更大、實用性更強。升級后的第3 版注重激發(fā)學生積極參與口語活動的興趣，提高學生跨文化交際能力；突出教師與學生以及學生之間互動協(xié)作的重要性，啟發(fā)學生的想象力與創(chuàng)造力，從而能夠得體地使用工作交際用語。
為滿足廣大讀者的需求，我們特意邀請發(fā)音純正的美籍人士朗讀本書的對話部分，由美國專業(yè)的影視公司進行錄制，讀者可欣賞到音質清晰、原汁原味的美語朗讀。
本教材由房玉靖、梁晶擔任主編，姚穎、鄧莉潔擔任副主編。望廣大讀者對本教材繼續(xù)給予指正，不勝感謝。
編 者
Unit 1 Office Work 1
Unit 2 Business Travel 16
Unit 3 Client Reception 33
Unit 4 Companies and Products 45
Unit 5 Marketing 59
Unit 6 Meetings 74
Unit 7 Recruitment 90
Unit 8 Trade Fairs 105
Unit 9 Inquiries and Offers 119
Unit 10 Counter Offers and Orders 132
Unit 11 Packaging and Shipment 146
Unit 12 Payment 163
Unit 13 Insurance 181
Unit 14 Conclusion of Business 194
Unit 15 Trademark, Patent, and Intellectual Property Rights 209
Unit 16 Complaints, Claims and Settlement 223
Unit 1 Office Work
Learning Objectives
In this unit, you will learn how to：
Talk on the phone
Make & change appointments/arrangements
Talk with associates
Background Information
General office skills may include answering phones, faxing, basic computer skills, as well as customer service skills. Effective communication concerning these skills at workplace is extremely important to smooth and efficient business operation. There are mainly two types of communication: verbal communication (such as meetings, phone calls, speech, one to one feedbacks, etc.), and non-verbal communication (such as written or printed emails, etc.). Communication at workplace should be clear, concise and specific. In addition, there should be effective use of body language at workplace. Good communication skills will help to establish a better working relationship where as poor workplace communication skills will have negative effects on business relationships and may result in decreased productivity.
Starting Up
Read the following tips and decide which are DOS ( √ ) and which are DON’TS (×). Compare your answers with a partner’s and explain your choices.
When you answer the phone in the office …
□ pick it up after the first ring
□ pick it up after three or more rings
□ immediately ask who is calling and what they want
□ say your own name
□ say your company name and/or department
□ just say “Hello?”
□ have a pencil and paper ready so that you can take notes
□ try to sound friendly and helpful
□ speak quickly so that the call is soon over
□ speak clearly and slowly
□ smile
□ use the speaker phone
Oral Workshop
A. Talking on the Phone
Dialogue 1 – Asking to speak to someone
Diana is making a call to Mr. Brown of Deep Blue Office Supply.
Operator： Good morning, Deep Blue Office Supply.
Diana： This is Diana Wong from MAP Advertising. I’d like to speak to Mr. Brown, please.
Operator： Is that Michael Brown or Tony Brown?
Diana： I’m not sure. I want to talk to someone about the maintenance of laser printers.
Operator： Then you need to speak to Tony Brown. He's with After Sales Department. I’ll put you through.
Diana： Thank you.
Mr. Brown： Hello, Tony Brown.
Diana： Hello, Mr. Brown. This is Diana Wong from MAP Advertising. I called last week about the laser printer.
Mr. Brown： Sorry, can you spell your name, please?
Diana： It’s W-O-N-G. Diana Wong, from MAP Advertising.
Mr. Brown： Oh, yes. I remember.
Diana： We bought 5 laser printers from you two weeks ago, but one of them doesn’t seem to work properly, and we also have some questions on maintenance.
So I’m calling to see whether it’s possible for you to send someone to help.
Mr. Brown： All right. Would tomorrow suit you?
Diana： That’ll be great. I’m in the office all day.
Mr. Brown： So I’ll send over an engineer around 10:00 in the morning.
Diana： Thank you very much, Mr. Brown.
maintenance 維修，保養(yǎng) put through 接通電話
laser printer 激光打印機
……
新書資訊