《民航空乘英語實用口語教程》以培養學生空乘服務英語口語職業應用能力為核心，依據教育部高職高專的教學要求及國家相關行業職業規范的知識技能要求，按職業崗位能力需要的原則編寫的，整個學習過程以企業典型案例為載體，突出訓練學生的綜合崗位職業能力。
教材內容按照航前、登機、起飛前地面服務、安全檢查、細微服務、餐飲服務、國際航班、特殊情況、緊急情況、著陸前后等共10個項目28個工作任務，包括航前準備、登機、起飛前地面服務、安全檢查、人性化服務、餐飲服務、國際航班、特殊情況、緊急情況、著陸前后。同時，每個工作任務由課前問題、行業情景會話、高頻詞匯、實用句式、服務技巧與知識拓展等內容構成，涉及民航英語、客艙設備操作、客艙服務與服務禮儀、客艙安全與管理等多方面行業知識等內容。
Project 1 Preparations before Flights 航前準備 001
Task 1 Briefing 航前準備會 001
Ⅰ. Warm-up Questions 001
Ⅱ. Dialogue 001
Ⅲ. Popular Words and Phrases 008
Ⅳ. Practical Expressions 008
Ⅴ. Tips 009
Ⅵ. Supplementary Reading 009
Ⅶ. Exercises 010
Task 2 Special Inspection before Boarding 航班特殊檢查 012
Ⅰ. Warm-up Questions 012
Ⅱ. Dialogue 012
Ⅲ. Popular Words and Phrases 014
Ⅳ. Practical Expressions 015
Ⅴ. Tips 016
Ⅵ. Supplementary Reading 016
Ⅶ. Exercises 017
Project 2 Boarding 登機 018
Task 3 Greeting Passengers 問候旅客 018
Ⅰ. Warm-up Questions 018
Ⅱ. Dialogue 018
Ⅲ. Popular Words and Phrases 020
Ⅳ. Practical Expressions 021
Ⅴ. Tips 022
Ⅵ. Supplementary Reading 022
Ⅶ. Exercises 024
Task 4 Baggage Arrangement 安放行李 024
Ⅰ. Warm-up Questions 024
Ⅱ. Dialogue 024
Ⅲ. Popular Words and Phrases 028
Ⅳ. Practical Expressions 029
Ⅴ. Tips 030
Ⅵ. Supplementary Reading 030
Ⅶ. Exercises 031
Task 5 Seating Assistance 協助入座 032
Ⅰ. Warm-up Questions 032
Ⅱ. Dialogue 032
Ⅲ. Popular Words and Phrases 038
Ⅳ. Practical Expressions 038
Ⅴ. Tips 040
Ⅵ. Supplementary Reading 040
Ⅶ. Exercises 041
Project 3 Ground Service before Take-off 起飛前地面服務 043
Task 6 On-board Amusements 機上娛樂 043
Ⅰ. Warm-up Questions 043
Ⅱ. Dialogue 043
Ⅲ. Popular Words and Phrases 048
Ⅳ. Practical Expressions 050
Ⅴ. Tips 051
Ⅵ. Supplementary Reading 051
Ⅶ. Exercises 054
Task 7 CIP/ VIP/First-Class and Business-Class Service 重要商務旅客/要客/頭等艙和商務艙服務 055
Ⅰ. Warm-up Questions 055
Ⅱ. Dialogue 055
Ⅲ. Popular Words and Phrases 060
Ⅳ. Practical Expressions 062
Ⅴ. Tips 064
Ⅵ. Supplementary Reading 065
Ⅶ . Exercises 065
Task 8 Special Passengers 特殊旅客 066
Ⅰ. Warm-up Questions 066
Ⅱ. Dialogue 066
Ⅲ. Popular Words and Phrases 073
Ⅳ. Practical Expressions 074
Ⅴ. Tips 075
Ⅵ. Supplementary Reading 077
Ⅶ. Exercises 078
Project 4 Safety Check 安全檢查 080
Task 9 Special Cases 特殊情況說明 080
Ⅰ. Warm-up Questions 080
Ⅱ. Dialogue 080
Ⅲ. Popular Words and Phrases 086
Ⅳ. Practical Expressions 087
Ⅴ. Tips 088
Ⅵ. Supplementary Reading 088
Ⅶ. Exercises 089
Task 10 Cabin Safety Check 客艙安全檢查 089
Ⅰ. Warm-up Questions 089
Ⅱ. Dialogue 090
Ⅲ. Popular Words and Phrases 094
Ⅳ. Practical Expressions 095
Ⅴ. Tips 098
Ⅵ. Supplementary Reading 098
Ⅶ. Exercises 099
Project 5 Humanity Service 細微服務 100
Task 11 Providing Information and Fund-raising for charities 回答問詢與慈善募捐 100
Ⅰ. Warm-up Questions 100
Ⅱ. Dialogue 100
Ⅲ. Popular Words and Phrases 106
Ⅳ. Practical Expressions 107
Ⅴ. Tips 109
Ⅵ. Supplementary Reading 110
Ⅶ. Exercises 110
Task 12 Entertainment System 娛樂系統 111
Ⅰ. Warm-up Questions 111
Ⅱ. Dialogue 111
Ⅲ. Popular Words and Phrases 113
Ⅳ. Practical Expressions 115
Ⅴ. Tips 116
Ⅵ. Supplementary Reading 116
Ⅶ. Exercises 118
Project 6 Beverage and Meal Service 餐飲服務 119
Task 13 Beverage Service 飲料酒水服務 119
Ⅰ. Warm-up Questions 119
Ⅱ. Dialogue 119
Ⅲ. Popular Words and Phrases 124
Ⅳ. Practical Expressions 126
Ⅴ. Tips 128
Ⅵ. Supplementary Reading 129
Ⅶ. Exercises 129
Task 14 Meal Service 餐食服務 130
Ⅰ. Warm-up Questions 130
Ⅱ. Dialogue 130
Ⅲ. Popular Words and Phrases 140
Ⅳ. Practical Expressions 143
Ⅴ. Tips 147
Ⅵ. Supplementary Reading 149
Ⅶ. Exercises 150
Project 7 International Flights 國際航班 151
Task 15 Duty-free Sales 免稅品銷售 151
Ⅰ. Warm-up Questions 151
Ⅱ. Dialogue 151
Ⅲ. Popular Words and Phrases 159
Ⅳ. Practical Expressions 160
Ⅴ. Tips 162
Ⅵ. Supplementary Reading 162
Ⅶ. Exercises 163
Task 16 CIQ Forms Filling 表單填寫（入境卡、海關申報單、檢驗檢疫/健康卡） 164
Ⅰ. Warm-up Questions 164
Ⅱ. Dialogue 164
Ⅲ . Popular Words and Phrases 166
Ⅳ. Practical Expressions 168
Ⅴ. Tips 169
Ⅵ. Supplementary Reading 170
Ⅶ. Exercises 171
Task 17 Transfer and Culture Diversity 轉機與文化多樣性 172
Ⅰ. Warm-up Questions 172
Ⅱ. Dialogue 172
Ⅲ. Popular Words and Phrases 178
Ⅳ. Practical Expressions 179
Ⅴ. Tips 182
Ⅵ. Supplementary Reading 183
Ⅶ. Exercises 184
Project 8 Special Situations 特殊情況 185
Task 18 Lost Items 丟失物品 185
Ⅰ. Warm-up Questions 185
Ⅱ. Dialogue 185
Ⅲ . Popular Words and Phrases 189
Ⅳ. Practical Expressions 189
Ⅴ. Tips 189
Ⅵ. Supplementary Reading 190
Ⅶ. Exercises 190
Task 19 Flight Delay 航班延誤 191
Ⅰ. Warm-up Questions 191
Ⅱ. Dialogue 191
Ⅲ. Popular Words and Phrases 199
Ⅳ. Practical Expressions 200
Ⅴ. Tips 202
Ⅵ. Supplementary Reading 203
Ⅶ. Exercises 203
Task 20 Complaints Handling 處理機上矛盾、投訴 204
Ⅰ. Warm-up Questions 204
Ⅱ. Dialogue 204
Ⅲ. Popular Words and Phrases 211
Ⅳ. Practical Expressions 211
Ⅴ. Tips 212
Ⅵ. Supplementary Reading 212
Ⅶ. Exercises 212
Project 9 Emergencies 緊急情況 214
Task 21 First Aid and Medical Assistance 應急醫療救護 214
Ⅰ. Warm-up Questions 214
Ⅱ. Dialogue 214
Ⅲ. Popular Words and Phrases 221
Ⅳ. Practical Expressions 222
Ⅴ. Tips 225
Ⅵ. Supplementary Reading 226
Ⅶ. Exercises 228
Task 22 Severe Turbulence 重度顛簸 229
Ⅰ. Warm-up Questions 229
Ⅱ. Dialogue 229
Ⅲ. Popular Words and Phrases 230
Ⅳ. Practical Expressions 231
Ⅴ. Tips 231
Ⅵ. Supplementary Reading 232
Ⅶ. Exercises 233
Task 23 Dangerous Goods and Accidental Fire 危險品與意外失火 234
Ⅰ. Warm-up Questions 234
Ⅱ. Dialogue 234
Ⅲ. Popular Words and Phrases 237
Ⅳ. Practical Expressions 238
Ⅴ. Tips 239
Ⅵ. Supplementary Reading 239
Ⅶ. Exercises 240
Task 24 Cabin Depressurization 客艙釋壓 241
Ⅰ. Warm-up Questions 241
Ⅱ. Dialogue 241
Ⅲ. Popular Words and Phrases 243
Ⅳ. Practical Expressions 243
Ⅴ. Tips 244
Ⅵ. Supplementary Reading 244
Ⅶ. Exercises 245
Task 25 Hijacking and Explosive Objects Threat 劫機與爆炸物威脅 246
Ⅰ. Warm-up Questions 246
Ⅱ. Dialogue 246
Ⅲ. Popular Words and Phrases 248
Ⅳ. Practical Expressions 250
Ⅴ. Tips 251
Ⅵ. Supplementary Reading 252
Ⅶ. Exercises 252
Task 26 Return Flight, Diversion and Emergency Landing 返航、備降與迫降 253
Ⅰ. Warm-up Questions 253
Ⅱ. Dialogue 253
Ⅲ. Popular Words and Phrases 259
Ⅳ. Practical Expressions 260
Ⅴ. Tips 261
Ⅵ. Supplementary Reading 262
Ⅶ. Exercises 263
Project 10 About Landing 著陸前后 265
Task 27 Preparations before Landing and Special Care 著陸前的客艙準備與特殊旅客照顧 265
Ⅰ. Warm-up Questions 265
Ⅱ. Dialogue 265
Ⅲ. Popular Words and Phrases 268
Ⅳ. Practical Expressions 268
Ⅴ. Tips 270
Ⅵ. Supplementary Reading 270
Ⅶ. Exercises 271
Task 28 After Landing 著陸后 271
Ⅰ. Warm-up Questions 271
Ⅱ. Dialogue 272
Ⅲ. Popular Words and Phrases 274
Ⅳ. Practical Expressions 274
Ⅴ. Tips 275
Ⅵ. Supplementary Reading 276
Ⅶ. Exercises 276
References 參考文獻 278
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